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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up menu will show up. It contains detailed information about all the actions that you can perform on the page in question. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide library of tutorial videos explaining how to work with our Control Panel. They're intended for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you searching for, explore our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and provides real solutions. We constantly "revamp" our FAQ section with new Q&A's so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can touch base with our fantastic team of client support engineers available 24-7 and eager to assist you with any issue. Each trouble ticket you submit will be responded to within sixty minutes (the average response time being about 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 263615

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com